In the competitive business world, everything boils down to providing exceptional customer service to a wide audience. When it comes to business expansion, toll-free number provider assists in the best way possible.
Here are ways that toll-free number helps your business reach a wider audience:
Simplified calling experience
Your business can connect as many departments and staff members as it needs with a toll-free number. Finally, your customers don’t need to remember multiple telephone numbers to access different services. Instead, they can call on your toll-free number and choose the desired extension.
For example, phone banking, where you call the toll-free number of your bank and use different extensions for different banking services, is one of the most common examples of simplified calling experiences.
Similarly, your toll-free number in India can help customers with inquiries before purchase, after-sale support, and everything in between, depending on your business needs.
24*7 customer listening
Having a toll-free number allows you to provide customer service 24 hours a day, seven days a week. Through a built-in IVR, your customers can receive real-time support at any time through your toll-free number.
No tring-tring: Welcome greetings
A Toll-free numbers let you greet your customers with a welcome message and make them feel respected and influential. Additionally to making your brand look more professional, a toll-free number also increases customer confidence.
Boost your employees’ productivity
Calls received on a toll-free number are routed to the appropriate department with the help of Interactive Voice Response (IVR). The result is that your staff members won’t have to waste time manually routing calls to the appropriate personnel. When you get a Toll-free number in India, IVR menu takes care of that task, resulting in significant time savings and increased employee productivity.
Simplified calling experience
Your business can connect as many departments and staff members as it needs with a toll-free number. As an outcome, your customers won’t have to remember different telephone numbers to access different services. Alternatively, they can call your toll-free number and select the extension they prefer.
For example, phone banking, where you call the toll-free number of your bank and use different extensions for different banking services, is one of the most common examples of simplified calling experiences.
With a toll-free number for your business, you can provide customer support before and after sales, depending on your business needs.
Better customer care
In addition to providing a free calling experience for your customers, a toll-free number is an easy way for them to connect with your business and get support immediately.
Caring brand image
It creates a caring brand image in your mind when you view that business as more serious about customer service. With a toll-free number, you can establish a similar relationship with your customers.
Companies with a caring brand image drive customer loyalty and perform better on the bottom line. According to research, a toll-free number increases brand recall and can generate 20-60% more inbound leads than a standard number.
Positive word-of-mouth marketing
The best publicity your brand can receive is positive word-of-mouth from customers, which is one indirect benefit of a toll-free number. Additionally, it prevents negative word-of-mouth, which otherwise could hamper your business efforts.
Toll-free numbers empower your business to provide timely support and quick resolution of customer concerns. Your business gets positive word-of-mouth publicity and your customers get a delightful experience.
Better customer retention
In order to grow your business for the long term, you need to focus not just on getting new customers as well as on retaining existing customers and converting them into loyal customers. Poor customer experience and non-availability of timely support are among the most important reasons why customers switch brands.
A toll-free number can help you in ensuring well-timed customer support and a hassle-free experience, ultimately helping you with customer retention and eventually giving you word of mouth for your business to expand.
Here are the few industries that rely heavily on toll-free numbers for their operations:-
IT Industry
It is possible for IT companies to generate leads, answer customers’ questions, and even assist them with the use of their products and services with toll-free numbers.
Recruitment Agencies
Toll-free numbers can be used by recruitment agencies to invite both parties to contact them free of charge.
Ed-Tech Sector
With toll-free numbers, educational technology companies can reach the right customer – regardless of their niche.
Automotive Industry
In this industry, new and used auto dealers, automotive parts suppliers, service and repair centers, and auto financers are just a few of the segments.
Businesses in all these sectors can benefit from the toll-free number feature and increase response rates, new leads, etc.
Conclusion
The cost-effectiveness of toll-free systems has made them an essential part of cloud telephony products, allowing businesses of any size – small, medium, or large – to take their customer call experience to a whole new level, ultimately improving customer retention, building brands, and improving profitability.
